At Logic Orbit, we aim to provide reliable CRM solutions, business automation tools, and related professional services. This Refund & Cancellation Policy explains the conditions applicable to cancellations, refunds, subscriptions, and service fees.
Subscription Cancellations
Customers may cancel an active subscription according to the cancellation options available within their account or by contacting Logic Orbit.
Cancellation prevents future renewal charges but does not automatically generate a refund for amounts already paid. Unless otherwise stated in your service agreement, access may continue until the end of the current paid billing period.
Refund Eligibility
Refund requests may be considered when:
- A duplicate payment has been processed.
- An incorrect amount has been charged due to a billing error.
- A service paid for cannot be provided by Logic Orbit.
- A refund is specifically required under applicable consumer protection laws.
- Logic Orbit has provided written approval for a refund.
Refund eligibility may depend on the service purchased, billing arrangement, usage, and contractual terms.
Non-Refundable Services
Unless otherwise agreed in writing, payments may be non-refundable for:
- Completed services or work already performed.
- Subscription periods already used or partially used.
- Setup, onboarding, configuration, or implementation services.
- Custom development or customization work.
- Third-party software, integrations, licenses, or external service fees.
- Services purchased under a separately executed agreement containing specific refund terms.
Custom Services
Projects involving custom configurations, integrations, workflows, implementation, or other specialized services may require upfront or milestone payments.
Once work has commenced, payments associated with completed work, allocated resources, or completed project milestones are generally non-refundable.
Cancellation of Custom Projects
Customers requesting cancellation of an active project may be responsible for charges associated with work completed up to the cancellation date.
Any outstanding invoices for completed services, approved milestones, third-party expenses, or other agreed costs remain payable.
Refund Requests
Refund requests should include sufficient information to identify the transaction, including the customer or company name, payment details, service purchased, and reason for the request.
Approved refunds will generally be returned through the original payment method where reasonably possible. Processing times may vary depending on the payment provider or financial institution.
Service Changes
Logic Orbit may modify or discontinue certain services or features. Where a material change directly affects a prepaid service, any applicable remedy will be determined according to the service agreement and applicable law.
Policy Updates
Logic Orbit may update this Refund & Cancellation Policy periodically. Changes will become effective when the revised policy is published on our website.
Contact Us
For cancellation, billing, or refund requests, contact Logic Orbit using the contact information provided on our website.